Workshop Services | Field Services | Customer Support Agreements | SOS Service Analysis | Marine Dealers

Service

Our service department is equipped with the best technology and support to offer the service agreements, which go from preventive maintenance, to perform the largest repairs in your equipment, generator or marine engine. RIMCO has a group of 95 technicians between the shop and the field with vast experience and training in CAT equipment to offer the best advise and repair of the equipment we represent. At RIMCO we also have a group of experienced engineers with the knowledge to provide support to our service technicians. We have two experienced trainers that offer constant training to maintain our technicians qualified in every operation.

Our Service facility includes diagnostic equipment, a fully equipped shop with tools and testing benches and the preventive maintenance programs to cover all your equipment needs.

Workshop Services

Our workshop has a total of eleven (11) completely equipped bays. We have all the tools and specialized equipment necessary to handle any eventuality in your CAT units such as:
-Repair Area for Hydraulic Cylinders
-Dynamometer - testing capacity of 1,000 hp approximately.
-Transmissions Test Bench - Capacity to handle any type of transmission, controls, engine and hydraulic pumps.
-Fuel Injections Test Bench – to handle all types of fuel injections.
-Undercarriage Reconditioning Equipment – all types of repairs and reconstruction for the undercarriage system.
-Painting Area- our shop has the facility to paint your unit to the standards of an original CAT machine.
In our workshop we have a Contamination Control Program. This is an initiative for reliability and durability focused in providing the value added that our customers deserve. Through the Contamination Control Program, Caterpillar established specifications of cleaning for the fluids in the diverse systems of our equipment. In RIMCO we feel very proud, since at present we are complying with the specifications required by CAT in all (100%) of the equipment delivered to our customers. Through the Particle Meter, we analyze and verify that all the fluids in your equipment are complying with the specifications required by CAT.

If you are interested in a quote or if you have any question, please contact us through the provided directory.

Field Service

At RIMCO we offer field service for the following areas:
-Machines
-Generators
-Marine Engines
-Preventive Maintenance

We have 43 service vehicles, including 3 vehicles exclusively designed for the Preventive Maintenance Services to cover all our territory. For more information please contact us through our directory.

Customer Support Agreements (Preventive Maintenance)

At RIMCO we can prepare you a Preventive Maintenance Agreement-CSA, with this agreement you will minimize your costs and maximize the productivity of your equipment. This agreement can be for one machine or for your entire fleet.

A CSA can include, but is not limited to:
1. Repairs
a. Repair costs
b. Estimated repair time
2. Preventive Maintenance
a. Specific maintenance for your equipment
b. Major performance of your equipment
3. Parts
a. Supply the necessary parts for your equipment through our PM KIT.
b. A PM kit is a package that includes all the accessories and/or components needed for a full preventive maintenance service at a lower cost.
4. S.O.S “Schedule Oil Sample”
a. Detects tendencies of the components.
b. Estimate of the cost of the analysis

The customer should participate completely in the creation of a CSA, so that the CSA will be created as per your needs.

A CSA can minimize your costs since:
We can coordinate preventive repairs in the correct time for you.
Avoid major disruption at a critical moment of production.
Extend the life of your equipment by maintaining it in optimum condition.

S.O.S Service Analysis

One of the most important tools in a CSA is the S.O.S. (Schedule Oil Sample). S.O.S. is an analysis of fluids that permits us to establish tendencies and to detect failures in the equipment, this with only taking periodical samples of the fluids in your equipment.

The analysis of S.O.S. can detect:
1. Excessive wear in the components.
2. Entrance of dirt.
3. Entrance of water.
4. Contamination in the fuel.
5. Contamination in the coolant of the engine
6. Viscosity in the oil
7. Oxidation and sulphate
8. Count of particles by milliliter

This analysis gives us a complete picture of the condition of the oil and the components that it lubricates. To have the maximum benefit of this analysis it should be done on a schedule predetermined.

The common intervals recommended by CAT for the oil samples are:
Engine 250 hours.
Transmission 500 hours
Hydraulic System 500 hours
Final Drives and Differential 500 hours

You should always refer to your operations and maintenance manual to determine the specific intervals of your equipment.

With the SOS fluids history of your equipment, we can:
Prevent major failure of components.
Quickly detect the cause of failure in the components of your equipment.
Monitor repairs in the equipments.

Authorized Marine Dealers:

If your are sailing through the Caribbean visiting the US and British Virgin Islands you can count on our Authorized CAT dealers for all your marine services. Our AMD’s are prepared to offer your unit maintenance service, repairs (including repairs in warranty) and CAT genuine parts.

Wherever you are…we are close to you…Contact your Marine Service Center authorized by RIMCO.

San Juan, Puerto Rico
RIMCO, Inc.
John F. Kennedy Ave. , Km 3.7
Contact: Jose Monge
Tel: (787) 793-4300

St. Thomas, USVI
All Points Marine
6300 Est. Frydenhoj 22
Contact: Tracey Chaunce
Tel: (340) 775-9912

St. Martin, FWI
Sodimex
Point de Sandy Ground
BP540, 97056
Contact: Belarmi Rodriguez
Tel: 011-590-590-5113-10

Antigua, BWI
Marine Power Service
Cobbs Cross, Falmouth Harbor
Contact: Steve Miller
Tel: (268) 460-1850

Tortola, BVI
Parts & Power
PO Box 850, Road Town
Contact: Tom Gerker
Tel: (284) 494-2830