Caterpillar Parts

We’re confident you’ll love your Cat® Parts. However, if for any reason you aren’t happy, we’ll work with you to ensure a hassle-free return experience. To process a return, please send us an email at info@rimcocat.com with the following information:

• • Full Name
  • Date of Purchase
  • Reason for Return
  • Invoice Number
  • Mailing Address
  • Refund or Replacement

Caterpillar Parts

1. All stock parts returned, accompanied by invoice within 30 days will be credited at the original purchase price. The day to return starts since date of invoice.
2. All stock parts returned, accompanied by invoice, after 30 days will be credited at invoice price less 10% restocking charge.
3. All non-stock parts returned, accompanied by invoice, within 30 days will be credited at invoice price less 20% restocking charge.
4. No credit will be given for any Shipping, Handling, or expediting charges.
5. Parts returned due to Rimco LLC error will receive full credit if returned within 30 days.
6. Cat reman cores must be returned within 60 days for full refund consideration (see core return policy)
7. This return process will be managed in approximately 10 days, subject to parts availability.
8. The above policies are subject to the following:
   • All parts must be in original packaging and resalable condition.
   • Damaged or installed parts are not returnable.
   • Open gasket kits, cut lengths of material, tubes with ends removed, custom made hoses and rusted parts are not returnable.
   • Electronic Control Modules (ECMs) are not returnable under any circumstances.
   • All parts books, service manuals, etc. are not returnable.
   • Non-returnable parts:

• • • Made as order
    • Transmission Controls
    • Monitors
    • Parts ordered as (Firm Order Request)
    • Gaskets
    • Seals
    • CM Hose
    • Belts

Non-Caterpillar Parts

1. All stock parts returned, accompanied by invoice, within 30 days will be credited at invoice price.
2. All non-stock parts returned will be issued credit ONLY if return is authorized by supplier, less any freight and restocking charges.

Core Return Policy

1. Cores must be returned within 60 days of purchase for full credit consideration. Cores returned after 60 days will receive 50% of credit due.
2. All core credits are subject to final inspection by Caterpillar Inc.
3. Core credit is determined by Caterpillar core inspection criteria.
4. Additional charges may apply for missing or damaged components.
5. Cores returned after 15 months will receive no core credit.

Reimbursement Method

1. Purchases made by a credit Rimco LLC account will be credited to the same account.
2. Purchases made by cash or check will be refunded by check.
3. Credit Card purchases will be credited back to the same card used for purchase.